Returns & Exchanges

At Sugar ‘That Shirt Is Sweet,’ your satisfaction is our priority. We understand that sometimes things don’t work out, and we are happy to assist with returns and exchanges to ensure you are fully satisfied with your purchase. Please review the following guidelines to understand how our returns and exchanges process works.

Return Policy

We offer a 30-day return policy from the date you receive your order. If for any reason you are not completely satisfied with your purchase, you may return the item(s) for a refund or exchange, provided the items are in their original condition. This means that the products must be unworn, unwashed, with all tags still attached, and in the original packaging. Returns that do not meet these criteria may not be accepted.

To initiate a return, please contact our customer service team at [customer service email] with your order number and details of the items you wish to return. Once your return is approved, you will receive instructions on how to send the items back to us. Please note that all return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by us.

Exchange Policy

If you would like to exchange your item for a different size, color, or style, we are happy to accommodate exchanges within the same 30-day return window. The product must meet the same conditions as outlined in our return policy. To begin the exchange process, please reach out to our customer service team with your order details and the item(s) you would like to exchange. We will provide you with instructions for shipping the original item back and send out the replacement item once the return is received.

Please note that exchanges are subject to product availability. If the requested item is no longer available, we will offer an alternative or process a refund at your request.

Defective or Incorrect Items

In the rare event that you receive a defective or incorrect item, please notify us immediately at [customer service email] within 7 days of receiving your order. We will arrange for the return of the defective or incorrect product at no cost to you and send a replacement as quickly as possible. If a replacement is not available, a full refund will be issued.

Refund Process

Once we receive your return and confirm that it meets our return requirements, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your bank or payment provider.

Shipping charges from your original order are non-refundable, unless the return is due to a defective or incorrect item. If you received free shipping as part of a promotion, the standard shipping cost may be deducted from your refund.

Final Sale and Non-Returnable Items

Please note that certain items are marked as final sale and cannot be returned or exchanged. This includes, but is not limited to, clearance items, gift cards, and any custom or personalized products. We encourage you to review product descriptions carefully before making a purchase.

How to Contact Us

If you have any questions about our Returns & Exchanges policy, or if you need assistance with a return or exchange, please contact our customer service team via our ‘Contact Us’ page. We are here to help and will do our best to ensure you have a smooth and positive experience with Sugar ‘That Shirt Is Sweet.’

Thank you for shopping with us!